Insurance Update: Another dull post
The insurance company gave me another number who deal with it. I told them the story and they gave me another number who deal with the wreckage (who I also told the story to) and it was another number that arranged for the motorcycle to be picked up (who thought it was a car, and then felt it was alright to wheel the bike to the truck).
Having sent a 20+tonne lorry the size of a double decker bus to go over our little bridge to pick up my pile of ash they rearranged for a smaller lorry to do the job the next day.
I waited a couple of days and then the insurance took a statement and then asked for various documents which I sent. This Thursday they made me an offer which is the price the motorcycle is insured for. I asked this company whether I could have more in order to cover the costs of everything I lost. They told me the first number I phoned would deal with that. However, if I found a selection of the same bike (2007 Suzuki VStrom) with similar mileage (16K) that were more than the insured value then I should send them in and they will consider that. Otherwise I just accept the offer. I will have a hunt around and see whether it is a fair price.
I telephoned the first number again over the weekend and it was a great surprise to them that there was a possibility of claiming off another vehicle (my bike was the second to catch fire). Apparently the first person who spoke to me didn't log it all properly and thus it wasn't sent on to the relevant department. Now I need to collect all the information regarding the cost of replaceing the equipment lost and post it in. That shouldn't be too hard. The delay, as the chap on the phone told me, is infuriating.
The thing I find most stagering about all this is that my insurance company contracts out all the work!!
so, the saga continues.